BOOKING TERMS AND CONDITIONS

# THE CURATED COLLECTION

## Booking Terms & Conditions

### 1. Acceptance of Terms

By making a booking with The Curated Collection Pty Ltd (“TCC”), you acknowledge and agree that these Terms & Conditions apply to all guests occupying the property during the booking period.

The person making the booking is responsible for ensuring all occupants and visitors comply with these Terms & Conditions.

This agreement is for short-term holiday accommodation only and is not a Residential Tenancy Agreement under any residential tenancy legislation.

Failure to comply with these Terms & Conditions may result in immediate termination of the booking without refund.

A booking is not confirmed until:

– A deposit has been paid;

– A booking agreement has been completed;

– Guest identification requirements have been satisfied; and

– These Terms & Conditions have been accepted.

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## 2. NSW Short-Term Rental Accommodation Code of Conduct

Guests occupying properties located in New South Wales must comply with the NSW Fair Trading Code of Conduct for the Short-Term Rental Accommodation Industry.

Guests must:

– Act lawfully at all times;

– Respect neighbours and surrounding properties;

– Not create excessive noise or disturbances;

– Not engage in anti-social, threatening or violent behaviour;

– Not damage property, common areas or neighbouring premises;

– Ensure all visitors comply with these obligations.

Any breach of the NSW Code of Conduct may result in immediate termination of the booking without refund and may be reported to the relevant authorities.

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## 3. Payments and Security Deposits

All funds are held in a regulated Trust Account.

### Deposit

A deposit equal to 50% of the total accommodation cost is required at the time of booking.

### Final Payment

The remaining balance, including any applicable security deposit, is due thirty (30) days prior to arrival.

### Security Deposit

A security deposit may be held by way of:

– Credit card pre-authorisation;

– Cash bond;

– Platform bond arrangement; or

– Any other security method nominated by TCC.

The guest online check-in process must be completed no later than seven (7) days before arrival.

Failure to complete the required documentation may result in cancellation of the booking, with all monies forfeited.

Security deposits may be applied toward:

– Property damage;

– Breakages or missing items;

– Excess cleaning;

– Smoking remediation;

– Unauthorised guests;

– Unauthorised pets;

– Security call-out fees;

– Lockout charges;

– Excess rubbish removal;

– Additional linen or laundry costs;

– Administrative costs associated with breaches of these Terms.

Security deposits are generally released within fourteen (14) days of departure, subject to inspection of the property.

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## 4. Cancellation by Guest

### More than 90 Days Prior to Arrival

Guests will receive a refund of monies paid less:

– A cancellation fee of $150; and

– Any merchant or transaction fees incurred.

### Within 90 Days of Arrival

No refund will be payable unless the cancelled booking dates are re-booked.

Where replacement bookings are secured, refunds will be limited to the value recovered less:

– Any loss in rental income;

– Cancellation fee of $150;

– Merchant fees incurred.

Guests are strongly encouraged to obtain travel insurance.

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## 5. Cancellation by The Curated Collection

Occasionally circumstances beyond our control may make a property unavailable.

Examples include:

– Flood;

– Fire;

– Storm damage;

– Bushfire risk;

– Safety concerns;

– Government restrictions;

– Sale of the property;

– Owner withdrawal from the holiday rental market;

– Utility failures or major maintenance issues.

In such circumstances TCC may:

– Offer alternative accommodation;

– Transfer the booking to another property; or

– Refund monies paid.

TCC’s liability is limited to the refund of monies paid and no further compensation shall be payable.

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## 6. Travel Insurance

Guests are strongly encouraged to obtain comprehensive travel insurance covering:

– Cancellation;

– Illness;

– Injury;

– Travel disruption;

– Weather events;

– Loss of personal belongings.

Failure to obtain travel insurance does not entitle a guest to any refund outside these Terms & Conditions.

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## 7. Occupancy and Use of Premises

The number of occupants must not exceed the number specified on the booking confirmation.

All guests must be disclosed prior to arrival.

Visitors are not permitted without prior written approval from TCC.

The property must only be used for residential holiday accommodation purposes.

Commercial use, events, parties, weddings, photo shoots, content creation, filming or functions are prohibited unless expressly approved in writing.

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## 8. Property Care and Guest Responsibilities

Guests agree to:

– Keep the property reasonably clean and tidy;

– Report any damage immediately;

– Use fixtures and appliances responsibly;

– Leave the property in a tidy condition upon departure.

Guests must:

– Wash dishes;

– Empty the refrigerator;

– Remove rubbish to designated bins;

– Lock all doors and windows upon departure.

Additional cleaning charges may apply where excessive cleaning is required.

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## 9. Property Condition and Maintenance

Whilst every effort is made to ensure properties are presented in excellent condition, occasional equipment failures may occur.

TCC cannot guarantee uninterrupted operation of:

– Air-conditioning;

– Heating;

– Appliances;

– Internet services;

– Television services;

– Electricity;

– Water;

– Plumbing systems.

Where issues arise, reasonable efforts will be made to arrange repairs as quickly as possible.

No refunds or compensation shall be payable for temporary interruptions beyond our reasonable control.

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## 10. Noise, Parties and Anti-Social Behaviour

Excessive noise, parties, functions and anti-social behaviour are strictly prohibited.

Breaches may result in:

– Immediate termination of the booking;

– Forfeiture of the security deposit;

– Additional cleaning or repair charges;

– Security attendance charges.

Unauthorised events, commercial gatherings or functions may incur additional charges of up to $5,000 plus associated costs.

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## 11. Noise Complaints

If a complaint is received:

1. Guests will be contacted directly.

2. If unresolved, security personnel may attend.

3. Security call-out fees will be charged to the guest.

Repeated complaints may result in immediate eviction without refund.

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## 12. Check-In and Check-Out

Standard check-in time: 2:00pm

Standard check-out time: 10:00am

Early check-in and late check-out requests are subject to availability and cannot be guaranteed.

Additional fees may apply.

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## 13. Keys and Access Devices

Guests are responsible for all keys, remotes, access cards and security devices provided.

Charges will apply for:

– Lost keys;

– Lockouts;

– Replacement remotes;

– Re-keying locks;

– Locksmith attendance.

Guests must not copy keys or retain access devices after departure.

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## 14. Internet Services

Internet access is provided as a convenience only.

TCC cannot guarantee:

– Connection speed;

– Reliability;

– Continuous service availability.

Guests requiring guaranteed internet for work or business purposes should arrange their own backup internet services.

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## 15. Smoking

Smoking and vaping are prohibited inside all properties.

Evidence of smoking may result in:

– Additional cleaning charges;

– Odour removal charges;

– Bond deductions.

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## 16. Pets

Pets are only permitted at approved pet-friendly properties and where approved in writing.

Guests are responsible for ensuring pets:

– Are clean and well groomed;

– Are treated for fleas and ticks;

– Are not left unattended;

– Do not damage furnishings, lawns or gardens;

– Do not create nuisance noise.

Any damage, cleaning or pest treatment costs associated with pets will be charged to the guest.

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## 17. Swimming Pools, Waterfronts and Safety

Guests acknowledge that many properties contain features including:

– Swimming pools;

– Waterfront access;

– Jetties;

– Stairs;

– Balconies;

– Retaining walls;

– Steep terrain;

– Fireplaces;

– Outdoor entertaining areas.

These features carry inherent risks.

Guests assume responsibility for supervising children and vulnerable persons at all times and use such facilities entirely at their own risk.

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## 18. Security Cameras

Some properties may have external security cameras monitoring driveways, entrances, gates or external areas.

No internal living spaces are monitored.

Guests acknowledge and consent to the operation of disclosed external security devices.

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## 19. Fire Safety

Guests must not interfere with:

– Smoke alarms;

– Fire extinguishers;

– Emergency equipment;

– Evacuation plans;

– Safety systems.

Any resulting costs may be deducted from the security deposit.

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## 20. Right of Entry

TCC, property owners or authorised contractors may access the property where reasonably necessary for:

– Emergencies;

– Repairs;

– Maintenance;

– Safety concerns;

– Complaint investigations.

Reasonable notice will be provided where practical.

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## 21. Lost Property

TCC accepts no responsibility for items left behind.

Where possible, lost property may be returned at the guest’s expense.

Items not claimed within thirty (30) days may be disposed of.

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## 22. Photography and Property Representation

Property photographs are intended as a general representation only.

Furnishings, artwork, appliances, bedding, décor and amenities may vary from those shown in marketing materials.

Such variations do not constitute grounds for cancellation or compensation.

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## 23. Limitation of Liability

The Curated Collection acts solely as agent for the property owner.

To the maximum extent permitted by law, TCC shall not be liable for:

– Personal injury;

– Loss of enjoyment;

– Loss of income;

– Travel disruption;

– Utility outages;

– Internet failures;

– Weather events;

– Natural disasters;

– Acts of third parties;

– Loss or theft of personal belongings;

– Circumstances beyond its reasonable control.

Nothing in these Terms excludes rights that cannot lawfully be excluded under Australian Consumer Law.

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## 24. Chargebacks and Payment Disputes

By making a booking, guests authorise TCC to provide booking records, correspondence, signed agreements, payment records, identification documents and stay records to financial institutions, booking platforms and dispute resolution bodies in connection with any chargeback or payment dispute.

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## 25. Privacy

Personal information will be handled in accordance with TCC’s Privacy Policy.

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## 26. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes shall be subject to the non-exclusive jurisdiction of the Courts of New South Wales.

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## 27. Acceptance

By making payment, completing the booking process or occupying the property, guests acknowledge that they have read, understood and accepted these Terms & Conditions.

PRIVACY POLICY

Effective Date: 24 June, 2026

The Curated Collection Pty Ltd (“The Curated Collection”, “TCC”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations as a licensed real estate agency under the Property and Stock Agents Act 2002 (NSW).

By using our website, making an enquiry, entering into a management agreement, booking accommodation, or otherwise providing personal information to us, you consent to the collection and use of your information as outlined in this Privacy Policy.

1. Who We Are

The Curated Collection Pty Ltd

ACN: 37 658 547 865

Website: www.curatedcollection.com.au

Email: contact@curatedcollection.com.au

The Curated Collection is a licensed real estate agency specialising in holiday home and short-term accommodation management throughout Sydney’s Northern Beaches.

2. The Information We Collect

We may collect personal information including:

Property Owners

  • Full name
  • Residential address
  • Postal address
  • Email address
  • Telephone numbers
  • Date of birth (where required)
  • Bank account details
  • ABN details (where applicable)
  • Trust account payment instructions
  • Property ownership information
  • Insurance details
  • Emergency contact details

Guests

  • Full name
  • Residential address
  • Email address
  • Mobile telephone number
  • Date of birth (where required)
  • Government-issued identification
  • Passport information
  • Driver licence details
  • Vehicle registration details
  • Payment and credit card information
  • Emergency contact details
  • Occupancy information
  • Guest verification information

Website Users

  • IP address
  • Browser information
  • Device information
  • Website usage information
  • Cookies and analytics data

3. Why We Collect Personal Information

We collect personal information to:

  • Manage holiday rental properties
  • Process accommodation bookings
  • Verify guest identity
  • Meet legal obligations
  • Manage trust account transactions
  • Communicate with guests and property owners
  • Facilitate maintenance and emergency responses
  • Provide customer support
  • Improve our services
  • Prevent fraud and unauthorised activity
  • Comply with government and regulatory requirements
  • Market our services where consent has been provided

4. Guest Identification and Verification

As part of our commitment to property security, fraud prevention and owner protection, guests may be required to provide identification before arrival.

Verification may include:

  • Driver licence validation
  • Passport verification
  • Identity checks through third-party providers
  • Security deposit verification
  • Credit card verification

Failure to provide requested verification information may result in cancellation of a booking.

5. Collection of Sensitive Information

We generally do not collect sensitive information.

Where sensitive information is required (for example, information relating to accessibility requirements, medical emergencies or special accommodation requests), we will only collect it with your consent or where required by law.

6. How We Collect Information

We collect personal information:

  • Directly from you
  • Through our website
  • Through booking platforms
  • Through property management software
  • Through online enquiry forms
  • Through guest registration forms
  • Through communications by email, telephone or text message
  • Through social media interactions
  • Through third-party identity verification providers
  • Through property owners and authorised representatives

7. Use and Disclosure of Personal Information

We may disclose your personal information to:

Property Owners

Where necessary to facilitate bookings, guest communication, property access or incident management.

Contractors and Service Providers

Including:

  • Cleaners
  • Maintenance contractors
  • Security providers
  • Locksmiths
  • Tradespeople
  • Property managers
  • Photographers

Booking Platforms

Including:

  • Airbnb
  • Stayz
  • VRBO
  • Booking.com
  • Luxico
  • Other accommodation distribution channels

Professional Advisers

Including:

  • Accountants
  • Solicitors
  • Insurance providers
  • Debt recovery providers

Government and Regulatory Authorities

Where required by law, including:

  • NSW Fair Trading
  • NSW Police
  • Courts and tribunals
  • Australian Taxation Office
  • Regulatory bodies overseeing real estate and trust account operations

We do not sell personal information to third parties.

8. Trust Account Information

As a licensed real estate agency, The Curated Collection operates trust accounts in accordance with the Property and Stock Agents Act 2002 (NSW).

Information relating to trust account transactions may be retained and disclosed where required for:

  • Trust account auditing
  • Regulatory compliance
  • Financial reporting
  • Fraud prevention
  • Legal proceedings

9. Security of Personal Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Interference
  • Modification
  • Disclosure

These measures include:

  • Secure cloud-based systems
  • Password protection
  • Access controls
  • Secure payment gateways
  • Staff confidentiality obligations
  • Encrypted data transmission where available

Despite our efforts, no method of transmission over the internet can be guaranteed to be completely secure.

10. Security Cameras and Property Monitoring

Some managed properties may contain external security cameras monitoring entrances, driveways, gates or external areas.

No cameras are permitted in private internal living spaces.

Guests are informed of the existence of any security cameras prior to occupancy.

Information captured by security systems may be used for:

  • Property security
  • Guest safety
  • Incident investigation
  • Insurance claims
  • Compliance with booking terms

11. Website Cookies and Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Monitor website traffic
  • Understand visitor behaviour
  • Improve marketing performance

You may disable cookies through your browser settings; however, doing so may impact website functionality.

12. Direct Marketing

We may send information regarding:

  • Property availability
  • Special offers
  • New property listings
  • Company updates
  • Industry information

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

13. Overseas Disclosure

Some of our service providers, booking platforms and software systems may store information on servers located outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

14. Access to Your Information

You may request access to personal information we hold about you.

Requests should be submitted in writing to:

stay@curatedcollection.com.au

We may require proof of identity before releasing information.

Access may be refused where permitted by law.

15. Correction of Information

If you believe information we hold is inaccurate, incomplete or outdated, please contact us and we will take reasonable steps to correct it.

16. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Comply with regulatory requirements

Certain records may be retained for longer periods where required by law, including trust account and agency records.

17. Privacy Complaints

If you believe we have breached your privacy rights, please contact us in writing.

Privacy Officer
The Curated Collection
contact@curatedcollection.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

18. Changes to this Privacy Policy

The Curated Collection may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective immediately upon publication.

Contact Us

The Curated Collection Pty Ltd

Website: www.curatedcollection.com.au

Email: contact@curatedcollection.com.au

Phone: 0417 322 761

By using our website, making a booking, entering into a management agreement or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.